Leading Liberty with Nina Williams, Personal Care Administrator at Artman

Q: How does Liberty Lutheran compare to other organizations, and what impact does that make for the people we serve?

A: I love that we have a growth culture here at Liberty. Liberty is invested in their employees. They provide many opportunities for the employees to learn and grow as an individual. This in turn helps us be able to implement new ideas to better provide resident-centered care. I have been here 21 years and have had the opportunity to advance to a leadership position thanks to the many trainings that have been provided through our programs.

Liberty is also very dedicated to providing excellent care and a home environment for their residents. We have a dedicated team that continues to individualize the experience for the residents.

Q: How do you see the work that you do inspire others in the community?

A: Having the opportunity to care for another individual is special. I have had multiple roles here at Artman before becoming the Personal Care Administrator. This provides me the opportunity to directly relate to many of the staff that I serve.

As others learn about my Artman journey, it has given many the motivation to continue to learn and take the steps to further their career. My goal is to inspire others to know how much they are valued and how important their interactions are with the residents. I provide training opportunities for staff so they can continue to be knowledgeable on how to better care for our residents.

Q: Tell us about an experience you have had with Liberty that impacted members and families.

A: Taking time to engage with the residents is so important to me. You get a chance to learn more about them as an individual and it lets them know that we are invested in their day.

While working as a Unit Manager on the secured dementia household, I worked with the staff and families on a project called “This Is My Life.” Using a few reminiscing questions, the project really helped the staff get to know the residents as an individual.

Learning more about their preferences and what they enjoyed, the staff were able to help ease some anxiety the residents may have had by redirecting them to their favorite song, or TV show. We saw a great bond build between the residents, their families, and the staff over their shared interests. The families truly appreciated the staff upholding the preferences of their loved ones who could no longer voice them.

As I moved to my position as the PC Administrator, I shared this story with another household and the team jumped at the opportunity to learn more about their residents. The residents enjoyed being able to share their stories of where they visited, their favorite foods, activities and more. The residents also had the opportunity to learn more about the staff. Building stronger bonds between the staff and the residents helps build better care and compassion throughout.